ServiceNow
Public documentation for Now Assist data protection, with version-specific policy references. Vendor statements, reviewed 4 October 2026.
01Evidence checks
The method01Customer data training statementFound
The linked Xanadu policy describes sharing for Now LLM improvements and opt-out controls. Verify the terms and release used by your instance.
02Model/provider disclosureUnclear
The reviewed public sources do not establish this signal for Now Assist data protection, with version-specific policy references. This is a limit of the reviewed material, not a finding about private practices.
03AI-specific privacy/data handling statementFound
Current documentation describes masking, privacy policies, a data-steward role and options to opt out of data sharing for improvements.
04Subprocessor or AI vendor disclosureUnclear
The reviewed public sources do not establish this signal for Now Assist data protection, with version-specific policy references. This is a limit of the reviewed material, not a finding about private practices.
05Human oversight statementFound
The data-protection guide documents administrative privacy controls.
06AI usage disclosureFound
The linked documentation describes AI use in Now Assist data protection, with version-specific policy references.
07Framework references or governance alignmentUnclear
The reviewed public sources do not establish this signal for Now Assist data protection, with version-specific policy references. This is a limit of the reviewed material, not a finding about private practices.
08AI incident response statementUnclear
The reviewed public sources do not establish this signal for Now Assist data protection, with version-specific policy references. This is a limit of the reviewed material, not a finding about private practices.
09Model card/system card or equivalentUnclear
The reviewed public sources do not establish this signal for Now Assist data protection, with version-specific policy references. This is a limit of the reviewed material, not a finding about private practices.
10Responsible AI/governance policyUnclear
The reviewed public sources do not establish this signal for Now Assist data protection, with version-specific policy references. This is a limit of the reviewed material, not a finding about private practices.
11AI safety/testing/evals/red-teaming statementUnclear
The reviewed public sources do not establish this signal for Now Assist data protection, with version-specific policy references. This is a limit of the reviewed material, not a finding about private practices.
12Security/trust centre availabilityUnclear
The reviewed public sources do not establish this signal for Now Assist data protection, with version-specific policy references. This is a limit of the reviewed material, not a finding about private practices.
02 / The reading list
Original sources
03 / Your next conversation
Ask about your exact use case.
Which product and plan do these policies cover? What changes when AI features are enabled? Ask for the written answer.
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