D
Transparency profile
Decagon
Public documentation review covering Decagon AI customer service agents. Findings reflect the linked first-party sources as reviewed on 4 October 2026. Private and unlinked material was not assessed.
Category
AI Support and Service Tools
Last reviewed
Oct 4, 2026
Confidence
Medium confidence
Evidence checks
12
Public AI Documentation Score
Moderate public documentation
Evidence-based documentation signal, based on public sources only.
Found6
Partial2
Not found0
Unclear / N/A4
- Source links
- 2
- Framework tags
- 0
- Profile status
- Published
This transparency profile is based on public evidence only. It does not certify, determine legal status, or assess private controls.
Evidence status summary
Found
6
Found evidence checks
Partial
2
Partial evidence checks
Not found
0
Not found evidence checks
Unclear
4
Unclear evidence checks
Not applicable
0
Not applicable evidence checks
Source-linked review
Evidence checks
Each row records the public documentation signal, source links, freshness, and thematic framework tags.
| Evidence check | Status | Summary | Sources | Last checked | Themes |
|---|---|---|---|---|---|
| AI-specific privacy/data handling statement | FoundMedium confidence | The page describes AI data handling, encryption and authentication controls. | Oct 4, 2026 | None recorded | |
| AI usage disclosure | FoundMedium confidence | The security page explains controls for AI customer service agents. | Oct 4, 2026 | None recorded | |
| Customer data training statement | FoundMedium confidence | Decagon states conversations are not used for model training and describes provider retention agreements. | Oct 4, 2026 | None recorded | |
| Framework references or governance alignment | UnclearLow confidence | The reviewed public sources do not establish this signal for Decagon AI customer service agents. This is a limit of the reviewed material, not a finding about private practices. | Oct 4, 2026 | None recorded | |
| Human oversight statement | UnclearLow confidence | The reviewed public sources do not establish this signal for Decagon AI customer service agents. This is a limit of the reviewed material, not a finding about private practices. | Oct 4, 2026 | None recorded | |
| AI incident response statement | PartialMedium confidence | The trust centre lists incident and recovery resources; detailed documents may require access. | Oct 4, 2026 | None recorded | |
| Model card/system card or equivalent | UnclearLow confidence | The reviewed public sources do not establish this signal for Decagon AI customer service agents. This is a limit of the reviewed material, not a finding about private practices. | Oct 4, 2026 | None recorded | |
| Model/provider disclosure | FoundMedium confidence | Decagon identifies OpenAI and Anthropic. | Oct 4, 2026 | None recorded | |
| Responsible AI/governance policy | UnclearLow confidence | The reviewed public sources do not establish this signal for Decagon AI customer service agents. This is a limit of the reviewed material, not a finding about private practices. | Oct 4, 2026 | None recorded | |
| AI safety/testing/evals/red-teaming statement | PartialMedium confidence | The security page describes agent guardrails; detailed public evaluation results are outside this reviewed set. | Oct 4, 2026 | None recorded | |
| Security/trust centre availability | FoundMedium confidence | Decagon provides a public trust centre. | Oct 4, 2026 | None recorded | |
| Subprocessor or AI vendor disclosure | FoundMedium confidence | The trust centre lists subprocessors and processing purposes, including OpenAI. | Oct 4, 2026 | None recorded |
Source list
Framework themes
No framework tags recorded.
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